Mediation
Mediation is a voluntary, confidential process in which an independent and impartial mediator assists parties to identify issues, explore options, and work toward a mutually acceptable resolution.
The mediator does not make decisions or provide legal advice. Instead, the process supports open communication and structured negotiation, allowing parties to remain fully in control of outcomes.
Mediation is suitable for a wide range of disputes, including interpersonal, family, commercial, neighbourhood, contractual, and community matters.
Key features:
- Voluntary and party-driven
- Confidential and without prejudice
- Flexible and adaptable to the dispute
- Non-determinative
Conciliation
Conciliation is a structured dispute resolution process similar to mediation, but with a more active role taken by the conciliator in managing discussions and identifying potential pathways to resolution.
While remaining impartial, the conciliator may assist by clarifying issues, testing positions, and encouraging settlement where appropriate.
Conciliation is often suited to disputes where parties benefit from firmer procedural guidance while still retaining control over the final outcome.
Key features:
- Structured facilitation
- Active guidance by the conciliator
- Confidential and impartial
- Non-determinative